1 - Download the RMA module:

2 - Contact MECT offices to obtain the RMA number at the email address or telephone at +39 011 966 46 16.

3 - Fill in the form, including the RMA number provided by MECT srl.

4 - Place a label bearing the RMA number on the outside of the package in a visible position.

5 - The completed RMA form must be delivered to MECT srl via email and/or attached to the product to be repaired inside the box.


  • Packages delivered carriage forward or without an RMA number will be refused.
  • If the components deemed defective by the customer will be declared fully functional, an amount of € 35.00 + VAT will be charged.
  • The return shipment will be charged to the customer. If the product is still under warranty or the fault is attributable to Mect, it will be charged to Mect.
  • The estimate will be communicated only when the repair exceeds the cost of € 50.00 + VAT.
  • The time for the solution of the problem depends exclusively on the nature of it, we will make it as short as possible.